Contact
Our colleagues in the Service Centre at the S04 office and in our in-house call centre are available to personally answer any questions you may have about FC Schalke 04, events and ticket reservations.
Customer Service
Telephone: +49 180 61 50 810 (0,20 €/Call from german landline, mobile max. 0,60 €/Call)
E-Mail: service@schalke04.de
Opening times: Monday to Friday 9am to 6pm, Saturday 9am to 2pm (until kick-off on matchdays).
Main Office
FC Gelsenkirchen-Schalke 04 e.V.
Ernst-Kuzorra-Weg 1
45891 Gelsenkirchen
Telephone: +49 209 36 180
Fax: +49 209 36 18 109
E-Mail: post@schalke04.de (please do not send any ticket applications to this address!)
Opening times: Monday to Friday 9am to 5pm
S04 Service Centre
Telephone: +49 180 61 50 810 (0,20 €/Call from german landline, mobile max. 0,60 €/Call)
Fax: +49 209 38 92 599
E-Mail: kundenservice@schalke04.de
Opening times: Monday to Friday 9am to 6pm, Saturday 9am to 2pm (until kick-off on matchdays).
Membership Service
Telephone: +49 180 61 50 810 (0,20 €/Call from german landline, mobile max. 0,60 €/Call)
Fax: +49 209 36 18 139
E-Mail: mitglied@schalke04.de
Opening times: Monday to Thursday 9am to 6pm, Friday 9am to 4pm
S04 Sales Department
Telephone: +49 209 36 18 192
Fax: +49 209 36 18 209
E-Mail: vertrieb@schalke04.de
S04 Shop
Opening times: Monday to Friday 9am to 6pm, Saturday 9am to 2pm.
The S04 Shop is also open for all home matches.
Orders: +49 180 62 21 904 (0,20 €/Call from german landline, mobile max. 0,60 €/Call)
E-Mail: service@s04-shop.de
Schalke Museum
Opening times November to February: Tuesday to Sunday 10am to 5pm, closed Mondays.
Opening times March to October: Tuesday to Friday 10am to 6pm, Saturday and Sunday 10am to 5pm, closed Mondays.
Telephone: +49 209 38 92 900
Fax: +49 209 38 92 909
Youth sector
Opening times: Monday to Friday 9am to 5pm
Telephone: +49 209 36 18 140
Fax: +49 209 36 18 149
E-Mail: nachwuchs@schalke04.de
