Delivery

Unless otherwise stated, items take up to 3-5 days to deliver. We are entitled to make partial deliveries, if you can be reasonably expected to accept such deliveries. Please note that delivery of products made to your specification, e.g. custom-printed shirts, can take up to 10 working days. If we are unable to deliver the items ordered through no fault of our own, e.g. a failure by one of our suppliers to meet its contractual obligations, we are allowed to withdraw from the contract. Any payments you may have already effected will, of course, be refunded.
Unless otherwise stated, items take up to 3-5 days to deliver. We are entitled to make partial deliveries, if you can be reasonably expected to accept such deliveries. Please note that delivery of products made to your specification, e.g. custom-printed shirts, can take up to 10 working days.
It is very rare for a parcel not to reach the addressee. If it does happen, we will send a replacement immediately.
Items are delivered by DHL or UPS. You can track your order on www.dhl.de oder www.ups.com. The tracking number will be included in an email we send you on shipping your parcel.
Unfortunately, different rules apply to orders from abroad due to the very high shipping costs in some cases. The minimum order value for such orders is €50. As a share of carriage costs we have to charge €13 (European countries) or €25 (non-European countries). We can only ship flags abroad without poles.

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It allows you to manage your personal data in a convenient and secure manner. Registering makes ordering faster and you get information on your previous orders.
The new online store requires you to log in with your own email address.
You can now only use one email address for one account. Should you end up logging into a family member’s account, please assign it a different email address which that family member has access to in the My Account section. Once you have completed this process, please log out and start a new registration process.
Don’t worry, it’s not a completely new registration – a link to your previous account will be set up in the background. Should it say that your email address is not available, it is because the same email address is still assigned to different accounts. Please re-register all other accounts that have been set up under that same email address. Confirmation of the new registration can take up to three working days. Then you will be able to log into your new account.
You can request a new password and get this sent to your E mail address.

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