Accessibility Statement

FC Gelsenkirchen-Schalke 04 e.V.
Ernst-Kuzorra-Weg 1
45891 Gelsenkirchen

Domain: shop.schalke04.de
Phone: +49 209 97 75 18 77
Email: service@schalke04.de

Scope

FC Schalke 04 strives to make its website shop.schalke04.de accessible in accordance with the Accessibility Strengthening Act (BFSG).

This accessibility statement applies to this website: shop.schalke04.de.

The club aims for WCAG 2.2 Level A and AA compliance across all its digital platforms. To this end, FC Schalke 04 follows a continuous improvement process to enhance digital accessibility. Identified deficiencies are being addressed progressively.

Compliance Status

The website shop.schalke04.de is partially compliant with the Accessibility Strengthening Act (BFSG) due to the following incompatibilities and exceptions. 

The following contents are not accessible for the reasons listed below:
• Images of individual products may have insufficient captions
• Currently, not every element is operable via keyboard
• Some pages may have buttons and links without readable names 
• Certain interactive applications and special functions like the jersey configurator are not fully accessible  
• Some control elements may have insufficient contrast

The club continuously explores improvement opportunities but cannot immediately eliminate all barriers due to the high effort involved and dependency on third-party providers. 

If purchasing products is not possible due to these barriers, FC Schalke 04 offers the alternative to purchase products on-site in fan shops, via the hotline +49 209 97 75 18 77 or by email at service@schalke04.de. 

If the alternative texts do not adequately describe the product, there is an option to find more detailed information and details in the product detail view. 

Responsible Market Surveillance Authority

The centralized market surveillance body of the states for the accessibility of products and services (MLBF) will commence operations as a new public law institution on 28 June 2025 in Saxony-Anhalt, in the state capital Magdeburg.

It can be contacted at the following address:

MLBF
c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt
Postfach 39 11 55
39135 Magdeburg
Phone: +49 391 56 74 53 0
Email: MLBF@ms.sachsen-anhalt.de

Creation of the Accessibility Statement

This statement was created on 20 June 2025.

The statement was prepared based on a self-assessment and checked against the Web Content Accessibility Guidelines (WCAG) 2.2 compliance levels A and AA.

This accessibility statement has been prepared with the utmost care and is regularly updated to meet current requirements and standards. However, errors cannot be completely ruled out.

If errors are detected in this statement, FC Schalke 04 requests brief feedback via the barrier reporting form, as outlined below.

This statement was last reviewed on 15 August 2025.

Reporting Barriers, Feedback and Contact Information

Have barriers been noticed when accessing content on shop.schalke04.de? They can be reported. FC Schalke 04 welcomes feedback from its members and fans and strives to resolve reported barriers as quickly as possible within technical and economic means.

Please indicate on which page and with which function the barrier was discovered. Ideally, please fill out the following contact form as completely as possible, barriers can be reported via the following means:

Contact form: https://schalke04.de/formular-zur-meldung-von-barrieren/

Email: service@schalke04.de

Phone: +49 209 97 75 18 77

Postal address:
Subject: Report Barriers
FC Gelsenkirchen-Schalke 04 e.V.
Ernst-Kuzorra-Weg 1
45891 Gelsenkirchen